Cancellation & Refund Policy

Last updated: 13 November 2026

• Free trial first. Every new account can try VisioNext Cloud free before paying, so you can check it fits your business.
• 7-day refund on your first payment. If you are not happy, email us within 7 days of your first plan payment and we refund the plan amount in full.
• After 7 days plans are non-refundable for the remaining period. You can cancel auto-renewal any time; the plan stays active until its end date.
• Renewals and extra users are non-refundable once the new period has started.
• Third-party charges (WhatsApp message charges by Meta, call minutes, ad spend) are paid to those providers and cannot be refunded by us.
• How refunds are paid: to the original payment method within 5–7 working days of approval. GST is reversed as per law.
• Duplicate or failed payments are refunded automatically or on request.

To cancel or request a refund email our support email (see the Contact page) with your registered email and invoice number.