Terms of Service

Last updated: 13 November 2026

These terms are an agreement between you (the business using VisioNext Cloud) and VisioNext Cloud. By creating an account you accept them.

1. The service

VisioNext Cloud is software that stores your leads and helps you reply, follow up, score and report using AI. Features depend on your plan and on the third-party accounts you connect (WhatsApp, Facebook, Instagram, Google, voice providers).

2. Plans, trial and billing

• Plans are prepaid for the period shown on the pricing page (3 months, 6 months or 1 year). Prices exclude GST, which is added on the invoice.
• New accounts get a free trial. When the trial ends without payment the account is put on hold; when a paid plan expires it becomes read-only until renewed.
• Each plan includes the number of users shown; extra users are billed per user per month. Messaging, call minutes and ad spend charged by Meta, telecom or other providers are separate.

3. Your responsibilities

• Contact only people who gave you their number to be contacted, follow the WhatsApp Business, Meta and TRAI rules, and respect do-not-disturb requests. The software contacts customers only between 9 AM and 9 PM IST.
• No spam, misleading property claims, illegal content or attempts to break the service.
• Keep your login safe. Accounts allow one active device per user; switching device needs an OTP.

4. AI output

AI replies, scores and suggestions can be wrong. You can review messages (Approve mode) and you remain responsible for what is sent in your name.

5. Data

You own your data. We process it as described in the Privacy Policy. You can export your leads and delete your data.

6. Suspension

We may suspend accounts that break these terms, misuse messaging channels or do not pay. We will tell you why where the law allows.

7. Liability

The service is provided “as is”. Our total liability is limited to the fees you paid in the 3 months before the claim. We are not liable for lost business, or for outages of WhatsApp, Meta, telecom or other third-party services.

8. Law

These terms follow the laws of India; courts in Hyderabad have jurisdiction. Questions: our support email (see the Contact page).